Returns and Exchanges

Return Policy:
Products purchased on www.Yooje.uk must be returned by post. Items must be returned to the address specified by our customer service department within 30 days of the delivery date. Requests must be submitted via customer@yooje.uk and approved by our customer service department. No return labels will be provided and customers will need to email the tracking number and shipping label to our customer service department. We reserve the right to refuse returns or refunds if products are returned to an address that is not approved by us without permission. Corporate gifts must be returned to Yooje.uk exclusive address.

Please note that no refunds will be given for returns beyond 30 days.

Exchanges: Customers are responsible for return shipping and a €9.99 re-shipping fee; once we receive the returned item, we arrange for a new package to be shipped. Returned items must meet the following requirements to be allowed for exchange.

Returns: The address on the package is only the address of the last processing center, not the return address.
Please contact our customer service by email before returning the product: customer@yooje.uk

Customers are responsible for the return shipping costs; we will refund the customer after receiving the product (minus the €9.99 shipping fee paid at the time of shipment, including free shipping products). The product must meet the following requirements to be accepted for a refund.

If there is any damage, missing, wrong delivery, etc., please contact customer service and provide clear pictures. After verification, if it is the merchant's fault, we will arrange to send a new product free of charge.

Return requirements: All products must be in their original condition and must be affixed with original tags. Worn, used, modified, washed or damaged products will not be accepted. (Please note that for the hygiene and safety of other customers, no returns or exchanges are provided for any underwear sold on this website. If there is a quality problem with the product itself, please contact our customer service staff. We will send you a new package or refund you.)

Refund processing:
After we receive and inspect the product and confirm that the product meets the return conditions, we will process all returns in the order in which the return is received. The refund will be processed within 5 working days and the refund will be transferred to your original credit card or payment method. The original shipping and handling fees are not refundable.

The above return policy is designed to ensure that you have a good shopping experience. If you have any questions, please contact our customer service. Thank you for your trust and support.